Shipping Policy

Shipping Policy

Thank you for visiting and shopping at My Custom Surfboard Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Packaging 


We package your board to ensure protection.

Shipment processing time


As all of our boards and custom made and printed times can vary. Production times typically takes 3-4 weeks from the time of order. Production times are higher than this due to COVID 19 and some delays are expected. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.



Shipment method

Estimated delivery time

Shipment cost

AusPost - Metro, Regional centres

3-5 Business Days

Free

AusPost - Rural areas

7-9 Business Days

Free


Please contact us if you require express postage. 


Delivery delays can occasionally occur.


Shipment to P.O. boxes or APO/FPO addresses


My Custom Surfboard ships to addresses within Australia only and can’t deliver to PO Boxes.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


My Custom Surfboard is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages


My Custom Surfboard is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy


We can currently ship some boards to the US. If you are ordering outside Australia please contact us at hello@mycustomsurfboard.com.au for further instructions.