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Refunds & Returns

Refunds & Returns

Printing issues


If there is a printing error that has fallen through our stringent quality control process. Please email: hello@mycustomsurfboard.com.au quoting your order number, contact detail, a brief description of the issue most importantly images. Our team will then review and take appropriate action.


Lost or damaged order


If your item turns up damaged or lost in transit, please contact customer service as soon as possible within 14 days of receipt. Our team will then review and take appropriate action, for lost items you will be required to sign a legal declaration. For damaged items you will be required to sign a legal report for the courier


Changed your mind?


We know it happens from time to time. Due to the nature of our custom surfboards each or our products has been individually made just for you. Therefore we're unable to accept returns for goods. We appreciate your understanding.