FAQs

Where are your surfboards made?

Our surfboards are made right here in Australia. 

Are your surfboards good?

Yes. They are handcrafted by experts with over 30 years experience and are suitable for weekend warriors and professional athletes alike. The same boards are available in numerous reputable retail and rental outlets throughout the world

 

Can I send in my own design?

Yes, of course! You can view our design template here and send it to hello@mycustomsurfboard.com.au. Alternatively if you have your own ideas but don't know where to start our team of designers can build one out for you. Get in touch with us at hello@mycustomsurfboard.com.au

Will the print wear and tear?

No, we stand behind the quality of our printing process and ensure the board and the print can last as long as you can surf!

Do you accept returns?

As our surfboards are custom made and personalised with your design we generally don't do refunds however under certain circumstances we may be able to offer you a form of compensation. 

Can I do a wholesale order or get bulk discounts?

Of course. Email us at hello@mycustomsurfboard.com.au with your requirements and we will sort something out for you!

How long does it take for my order to be delivered?
The entire process from making your board to delivering your board will take anywhere from 4-9 weeks depending on the current Covid 19 pandemic. You can view our full shipping policy here.
What is the difference between the fin systems?

Futures fins have a single base, they are more connected to the board, which results in less flex, making it stronger and unlikely to break, however do need to be screwed into the board which can be annoying.

FCS II fins don't require any screws and can easily be placed in and out of the sockets. Once the fins are screwed into place, they are less likely to move laterally or break. The main problem you may encounter is when they do break, it may cause minor damage to the board. Overall both systems are the very widely adopted worldwide and will get the job done, no matter your goal.